Refund & Cancellation Policy

1. 14-Day Free Trial (No Credit Card Required)

Staff Mitr provides all new organizations with a fully-functional 14-day free trial with full access to kiosk face recognition, mobile punches, shift scheduling, and payroll. We do not require credit card details to start a trial, ensuring zero financial risk before purchase.

2. Self-Service Subscription Cancellation

• Instant 1-Click Cancellation: Organization Owners can cancel active subscription auto-renewal at any time via the web administrative dashboard (/subscriptions/upgrade/) by clicking "Cancel Subscription".
• No Interruption During Paid Cycle: Canceling auto-renewal preserves your full account access until the end of your current paid billing period.
• No Data Loss on Cancellation: Your workforce records, attendance history, and past payslips remain completely intact and available for export throughout your active term.
• Zero Cancellation Surcharges: Staff Mitr never charges cancellation fees, termination penalties, or exit costs.

3. Refund Terms & Conditions

• Standard Payments: Because Staff Mitr provides a digital cloud service with immediate resource provisioning and a 14-day evaluation trial, standard subscription payments are non-refundable once the billing cycle begins.
• Cooling-Off Period (Annual Plans): Customers purchasing an annual plan may request a full refund within seven (7) calendar days of initial payment if no biometric attendance punches have been recorded.
• Service SLA Outage: If Staff Mitr experiences an unscheduled platform outage lasting more than 48 consecutive hours, impacted paying customers may claim a pro-rata refund or credit note.
• Duplicate Billing Errors: Technical gateway errors resulting in duplicate charges are refunded 100% within 5–7 business days.

4. How to Request a Billing Review

To request assistance with duplicate charges or billing inquiries, email billing@staffmitr.in with your registered company name, invoice number, and transaction reference. Our billing team responds within 3 business days, and approved refunds are processed back to the original source account via bank/UPI within 5–7 business days.