Master Terms of Service

1. Agreement to Terms

These Master Terms of Service constitute a legally binding contract between Staff Mitr Technologies ("Staff Mitr", "we", "us") and the business organization, enterprise, employer, contractor, or commercial user ("Customer", "Employer", "You") accessing our multi-tenant workforce management and automated payroll platform.

2. SaaS License & Permitted Use

Staff Mitr grants you a non-exclusive, non-transferable, revocable SaaS subscription license to use the Platform for your internal workforce attendance, shift planning, leave management, and payroll processing. Sub-licensing, reselling, decompiling, or attempting to extract proprietary facial recognition algorithms is strictly prohibited.

3. Customer Responsibilities & Legal Warranties

• Data Fiduciary Duties: You acknowledge that you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) for all employee data uploaded. You represent that you have obtained lawful, informed employee consent prior to enrolling biometric facial vectors or activating geolocation tracking.
• Child & Adolescent Labour Compliance: You warrant that no worker onboarded is below 14 years of age. You agree that any adolescent worker (ages 14 to 17) will be engaged strictly in non-hazardous occupations with verifiable parental consent (DPDP Act Sec 9) and a Medical Fitness Certificate (OSHWC Code 2020), and will never be assigned to night shifts or overtime.
• Statutory Payroll & Bonus Disclaimer: Staff Mitr provides automated calculation tools for pro-rata wages, PF, ESIC, and bonuses under the Code on Wages, 2019. Staff Mitr does not warrant that software outputs guarantee labour-law compliance. Employers must have an Indian labour-law or payroll professional validate statutory calculations and establishment eligibility before disbursing payments.
• Credential Protection: You are responsible for safeguarding admin passwords, kiosk OTPs, and API credentials. Notify Staff Mitr immediately at security@staffmitr.in upon any suspected breach.

4. Multi-Tenant Data Ownership

You retain 100% ownership of all employee profiles, biometric vectors, attendance logs, and financial records uploaded to your tenant workspace. Staff Mitr claims zero ownership over your data and will never sell or monetize your confidential workforce information.

5. Subscription Billing, Taxes & Cancellation

Subscriptions are billed in advance on recurring monthly or annual billing cycles and are subject to 18% Indian GST. Organization owners can cancel subscriptions at any time via the web dashboard without cancellation fees. Access remains fully active until the end of the paid billing cycle.

6. Limitation of Liability

To the maximum extent permitted under Indian law, neither party shall be liable for indirect, incidental, or consequential damages. Except for gross negligence or willful misconduct, Staff Mitr's aggregate cumulative liability shall not exceed the subscription fees actually paid by the Customer during the three (3) months preceding the claim.

7. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India. Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 in Ahmedabad, Gujarat, India, and the courts of Ahmedabad shall have exclusive territorial jurisdiction.